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1.Q: What happens if an item is out of stock when I place my order?A: If an item is not in stock when you place your order, we will notify you and refund you the total amount of your order using the original method of payment.2.Q: How much does shipping cost?A: Minimum order from $85 will have a $5 delivery fee. Orders of $120 or more will have free shipping.
3.How long does it take to process an order?A: Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.
4.How do I handle damaged or faulty items?A: If you receive damaged or faulty items, we will offer a full refund or replacement. Please contact us immediately with proof of purchase. We do not offer refunds or exchanges for change of mind.
5.Q: Are there any days when you don't ship orders?A: We do not ship on Sundays or public holidays.
6.Q: What if my delivery suburb is not listed?A: If your suburb is not listed, we may still be able to offer delivery. Please contact us for more information.
7.Q: Do you deliver to flats and apartments?A: Yes, we can deliver to flats and apartments. Please provide as much information as possible, such as the flat number, the recipient's phone number, or instructions to leave with a neighbor if applicable. This will help ensure prompt delivery. Additionally, during this period all our deliveries are contactless, The driver will leave your package in a safe place on your property and leave after ringing the bell.
8.Q: What if my order is delayed?A: If you believe your order is delayed, please contact us. We will support you through the process and monitor your order as it progresses.
3.How long does it take to process an order?A: Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.
4.How do I handle damaged or faulty items?A: If you receive damaged or faulty items, we will offer a full refund or replacement. Please contact us immediately with proof of purchase. We do not offer refunds or exchanges for change of mind.
5.Q: Are there any days when you don't ship orders?A: We do not ship on Sundays or public holidays.
6.Q: What if my delivery suburb is not listed?A: If your suburb is not listed, we may still be able to offer delivery. Please contact us for more information.
7.Q: Do you deliver to flats and apartments?A: Yes, we can deliver to flats and apartments. Please provide as much information as possible, such as the flat number, the recipient's phone number, or instructions to leave with a neighbor if applicable. This will help ensure prompt delivery. Additionally, during this period all our deliveries are contactless, The driver will leave your package in a safe place on your property and leave after ringing the bell.
8.Q: What if my order is delayed?A: If you believe your order is delayed, please contact us. We will support you through the process and monitor your order as it progresses.
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